At Apex Tech XL Enterprises, we strive to provide high-quality IT solutions, custom development, and creative design services. Because our services consist of professional labor and digital deliverables, we follow a structured refund and cancellation policy to ensure fairness for both our clients and our agency.
1. Service-Based Refunds
Since our services are customized and labor-intensive, refunds are handled based on the stage of the project:
- Initial Deposits: Deposits made to initiate a project are generally non-refundable, as they cover the initial research, planning, and resource allocation.
- In-Progress Projects: If a project is cancelled during the development or design phase, a partial refund may be issued for the remaining unearned portion of the project fee, minus the cost of work already completed.
- Completed Projects: Once a digital project (Website, App, Design, or IT Setup) has been delivered and approved by the client, no refunds will be issued.
2. Managed IT & Subscription Services
For ongoing monthly IT support or managed services:
- Cancellations must be requested at least 15 days before the next billing cycle.
- Payments for the current billing month are non-refundable, but services will continue until the end of that period.
3. Design & Development Revisions
We are committed to client satisfaction. If you are not satisfied with a design or development deliverable, we provide a specific number of revision rounds (as outlined in your project proposal) to ensure the final product meets your expectations.
4. Non-Refundable Items
- Costs related to third-party software licenses, domain registrations, or hosting services purchased on behalf of the client.
- Work that has already been approved at specific milestone stages.
5. Refund Process
If you believe you are eligible for a refund under the terms mentioned above, please submit a formal request via email. Our team will review the project status and respond within 7-10 business days.
6. Contact Information
For any questions regarding our refund and cancellation procedures, please reach out to us:
- Phone: 0311 5191690
- Email: apextechxlenterprises@gmail.com
- Office Address: Flat No. 1, Plot No. 15, 1st Floor, Panorama Center, G-11 Markaz, Islamabad